Testimonials

“Investors in Excellence has helped us to identify our strengths and deploy best practice approaches, but more importantly, to build improvement plans based on solid evidence. Customer satisfaction has improved and IiE programmes such as process improvement and Lean have helped embed a culture of Excellence throughout the company. Your people are very professional, ethical and passionate about people excellence in all its forms.

Paul Maher – Managing Director, Siemens Metering Services

“By investing in excellence we have stopped being the firm we once were and are well on the way to being the firm we want to be.”

Helen Thomas, Managing Director, Dyke Yaxley

“We are delighted with the improvements we’ve put in place during our nine year relationship with IiE. These include higher customer satisfaction scores, better staff retention and healthier finances. Your expertise and enthusiasm also helped us win the prestigious ‘Legal Achievement of the Year’ category at the Municipal Journal Awards. We look forward to many more years of improvement with you.”

Dr Mirza Ahmad, Corporate Director of Governance at Birmingham City Council

“The expert facilitation and coaching provided by IiE, helped me to quickly establish a clear prioritised route to drive Operational Excellence throughout the organisation”

Andrew Collins, CEO & COO, BNP Paribas Fortis Bank UK

“You helped us produce a concise overview of our operations and this allowed us to see the bigger picture and identify the gaps. Our people are more efficient and absence rates are down – both improvements are a direct result of working with you. Our bid success rate is also up, thanks to better tendering and marketing. Your people gave sound advice, took a practical approach and were helpful, knowledgeable and friendly.”

David Brunton, Managing Partner, Pick Everard

"The Investors in Excellence Standard has been an instrumental driver for improvement across all areas of the WCH business. The robust and thorough framework is enabling us to improve services and outcomes for all our stakeholders." 

Stewart Mountfield, Chief Executive, Worcester Community Housing

“I would definitely recommend IiE to any organisation that’s serious about continuous improvement. Your input has helped us make a success of a major change management programme and many of our processes are now more efficient than before.
“We have found your people to be knowledgeable, friendly, professional and excellent.”

Andrew Kent, Divisional 3 - General Manager, The Shrewsbury and Telford Hospital NHS Trust

“The IiE Standard, backed by our CEO, gave us a common approach to best practice for business management and improvement.It is a very good framework to work with and ensures that you have short and long term business plans. We have found your people to be dedicated, knowledgeable and service minded.”

David Woolley, MD of the Birmingham operation, Haldex Concentric

“We wanted to be recognised as excellent and chose the IiE Standard for its holistic and non-prescriptive approach. We’re proud that our continuous improvement culture has been independently recognised. Your knowledgeable and professional team also helped us boost customer satisfaction from 40% to 81%.”

John Whitehouse, Quality Manager, Walsall Housing Group

“Absolutely delighted with the support provided by Investors in Excellence - the best bit of consultancy I have ever paid for”

Deborah Bennett, Executive Director, Seven Locks Housing

“You provided a fresh impetus to help us move forward and to prioritise where we needed to make improvements. Your approach to excellence has also produced a more challenging and positive mindset in our management team. This has delivered better results including major export growth, more engaging employee communications and much higher levels of new business appointments.” 

Graham Humphreys, Chairman, Eurofilms Extrusion

“I've worked with Investors in Excellence for many years and can absolutely recommend their services whether they are running excellence awards, courses or events.”

Janette Rawlinson, Chair of Sandwell Community Healthcare Services

“The professional, focused and responsive approach taken by IiE in all its contacts with West Midlands Pension Fund has been one of the best customer experiences we have ever had. You left no stone unturned to provide WMPF with cost effective and realistic solutions to complex function areas. The IiE company ethos is one to aspire to.”

Nadine Perrins, CEO, West Midlands Pension Fund